All course materials are shipped within 2 business days from the date of enrollment. Materials are shipped via courier, and are expected to be delivered within 10 business days.
You have 21 days from the date of enrollment to examine the course and materials. If you are not entirely satisfied or choose not to complete the course, contact the School within this 21-day period, either by phone or email.
The clippers and attachment combs that are provided as part of the Professional Dog Grooming Course cannot be refunded if the box has been opened (seal broken). These have a value of $200 (US). If you wish to withdraw from the course but have opened these materials, you will be required to pay the cost of those materials (and keep them), while returning the rest of the unused course.
Should you wish to keep any other course materials when you withdraw from the course, here are the associated costs:
QC's Dog Grooming Course offers a 1-year money back guarantee. If, after graduation, you do not earn the equivalent of your course tuition in professional dog grooming fees, you will be eligible for a full refund of your tuition. In order to qualify for this refund, you must demonstrate that you have made a reasonable effort to obtain clients.
Graduates who request a refund under the 1-year guarantee must contact the School within 13-18 months post-graduation and provide proof that they:
If you choose to pay your course fees in monthly installments, you are obligated and agree to continue to make your scheduled payments until the entire tuition amount has been paid.
Tuition installment payments are processed according to a fixed monthly schedule. It is your responsibility to ensure the credit card provided has sufficient funds to cover your monthly tuition payment.
Once enrolled, you have two years to complete your courses. However, QC is happy to offer an extension to students who need more time. Simply contact the School to arrange an extension, before your two-year deadline. A nominal administration fee will be charged to your account.
There are no deadlines for submitting any assignment or course unit to QC.
Once a full unit has been submitted for grading, you will receive a grade and audio feedback from your tutor within 10 business days. Should your tutor take longer than 10 business days, contact the School for assistance.
Units are awarded a letter grade ranging from A+ (exceptional) to F (fail). A grade of C- or above is required to pass each unit.
Failing a unit (grade below C-) will require you to re-submit that unit. An administrative fee will be charged to your account when re-submitting a unit for grading.
At any point if you are unsatisfied with a unit grade, you can request to redo your assignments and re-submit that unit. Contact to school to make these arrangements. An administrative fee will apply.
Student advisors will be your first point of contact for all communications with the School, including questions about your course and assignments or questions specifically for your tutor. Your student advisor may answer your questions directly, or may forward your request to your tutor and relay the answer back to you.
Withdrawals after the 21-day guarantee period are evaluated on a case-by-case basis. If you wish to withdraw from your course(s) after the 21-day guarantee period, a student advisor will evaluate your student account to determine whether a withdrawal fee will apply.
QC's tutors and support staff are dedicated to providing a top-quality experience to all students. When you communicate with the QC Team, you will be greeted in a courteous, friendly and respectful manner.
Students who exhibit abusive, threatening or offensive behavior when communicating with any member of the QC team may be placed on academic probation or expelled from the School without a tuition refund.
QC considers cyber-bullying to be a serious and dangerous situation for all. Any individual who is identifiable as a QC student who is found to exhibit threatening, harassing, abusive or offensive behavior online may be placed on academic probation or expelled from the School without a tuition refund.
As a student of QC, you are expected to put in your best effort to complete your course work and assignments. Cheating, plagiarism, tampering, or falsification of your work in any way is not permitted.
If your tutor suspects your work to be the result of any form of cheating, your account may be immediately placed under academic probation while a review of your work is conducted. If your work is determined to be the result of cheating, you will receive a failing grade for that unit and will be required to pay a re-submission fee to submit the unit. Additional instances of cheating will result in immediate expulsion from the School without a tuition refund.
This Agreement is governed by and is to be construed in accordance with the laws of England and Wales. The parties to this Agreement hereby irrevocably and unconditionally attorn to the exclusive jurisdiction of the courts of England Wales and all courts competent to hear appeals therefrom.
If you are under 18 or under the age of majority in your state/province, you will need a parental consent form in order to enroll with QC. Please contact the School for further details.
QC Quality of Course Ltd.
Company Registration Number: 6766876
Phone: 0800 066 4734
38 McArthur Ave