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Sarah-Lynn Seguin

Graduate Feature: April Costigan

QC Pet Studies graduate, April Costigan, feature image
QC Pet Studies graduate, April Costigan, headshot

Name: April Costigan

Location: Centennial, Colorado

QC Pet Studies Courses you’ve taken:

Your website: https://www.sparklingdogs.com/

Tell us a little bit about yourself!

I’ve been working with dogs for the past 11 years in the capacity of fostering, training, rescuing, and (now) grooming. I simply love dogs and have a deep respect for them. I’m now formally trained by QC Pet Studies to groom all coat types and breeds.

I specialize in practical cuts for the everyday dog, but I can also provide specialty cuts as well. I am smart, friendly, and imaginative. Dogs really seem to like me! I like to bring a little whimsy to my work, as well as a sense of humor.

After my clients drop off their dogs, I often text them fun photos throughout the grooming process. I really love the time I spend with each dog. It just tickles me pink when I’m brushing them out, or trimming around their faces, and they stick their little tongues out to give me a quick kiss on the cheek. To me, that is the highest form of a compliment.

I have also been working in an animal shelter for nearly 2 years now. Nothing nothing gives me more pleasure than grooming a dog that has been lost on the streets or lived a life of neglect. Being able to transform that dog from a miserable state to a clean, comfortable, and happy dog is the greatest reward.

I work full-time at this animal shelter and groom 3 days a week in my own private studio. I absolutely love it!

Bud before groom Bud after groom

How did you know that grooming would become more than just a hobby?

When I first took the position of Kennel Manager at MaxFund No-Kill Animal Shelter in Denver, Colorado, I had no idea the impact I would personally have on homeless animals. I knew that keeping the dogs clean, fed, warm, and comfortable was an important mission. But I didn’t fully understand how much basic grooming could really make a difference in these dogs’ lives until I experienced it first-hand!

After a while, providing basic grooming simply wasn’t enough. I needed to know more because I wanted to give more back. My compassion for these animals grew every day, and I just felt like this was my personal mission. I was driven by the need to do better.

I’m happier now that I ever was when I had a high-level corporate job. This career has more meaning.

Why did you choose to enroll in an online dog grooming school, rather than brick-and-mortar classes?

I worked full-time and could not attend in-person classes. So, I did a lot of research for online courses and that’s when I found QC Pet Studies. This school offered exactly what I wanted!

There were lots of instructional videos that I could watch over and over again. I would have lifetime access to my course materials, in case I ever wanted to refer back to them in the future. The practical assignments offered hands-on training. I like that I had the flexibility of choosing the dog I wanted to work with for each assignment.

The valuable tutor feedback I received throughout the course was the most important thing to me. I wanted individual comments about my specific work – not what the whole class would working on, if in a physical classroom.

It was critical that I had an instructor I could truly connect with. I got just that from Lisa Day! She gave me terrific insights in all my audio feedback files. The QC Pet Studies website doesn’t tell you this, but Lisa Day and Paddy Gaffney are really funny. They make the distribution of important information fun and entertaining! They really connect with their students on a higher level.

Kiwi before groom Kiwi after groom

How did you learn about QC Pet Studies? Why else would you recommend this school to aspiring dog groomers?

Research, research, research! I think I googled and read every single online grooming course curriculum available. Ultimately, though, I found that I got more “bang for my buck” with QC Pet Studies than I would’ve with any other institution.

I really liked that I had to video my work and upload it for grading, rather than simply taking open-book tests. Anyone can do that, but that doesn’t mean anyone can groom a dog. By submitting my actual work and receiving feedback, I felt like I really learned what I did well and what I could do better.

Best of all, I could do it when it was convenient for me. Yes, I did my assignments during the day. But I could do the actual coursework in the evening – or in some cases, very late at night. I loved the flexibility!

Prior to your professional training, how much knowledge and experience did you have with grooming?

My previous experience with grooming dogs was fairly basic. I could trim nails, give baths, bush out coats (but not properly), and clumsily cut out unsightly mats. I also have dogs of my own, and I was able to keep them neat and tidy. But I was never able to give them stylized haircuts. I had very basic skills.

Magnolia before groom Magnolia after groom

You enrolled with QC Pet Studies, completed your courses, and graduated – all in 2020! Why did you choose to embark on this journey during the COVID-19 pandemic, and how do you feel QC’s flexible online learning environment made it possible for you to achieve your goals?

The pandemic wasn’t really a thing until after I had enrolled, so it didn’t really play a role in why I chose to enroll. I enrolled because I really wanted to be able to own and operate my own business.

I will likely always work for the animal shelter because there are dogs out there that don’t have access to a professional groomer, but really need one. However, having my own business – with my own clients – really allows me to connect with dogs on a deeper level. By having my own clientele, I get to build lasting relationships with wonderful dogs and wonderful people.

QC’s flexible, online learning environment allowed me to achieve my goals because I could do the work whenever I wanted. I didn’t have to wait for a classroom to complete an assignment. Rather, I could move forward as quickly as I wanted and at a pace that suited me. I’m a driven individual and I ate up the coursework like it was candy. I loved every minute of it!

What was the most difficult technique to learn from QC Pet Studies’ Dog Grooming Course? What was the most fun technique to learn?

Shaving a poodle’s face was the most difficult technique for me. At first, I was hesitant about shaving the face all the way. I have more confidence now, but it was tricky for me in the beginning.

The most fun technique to learn was creating a round face, such as a Westie or Teddy Bear cut. I love working with a dog that can barely see at the beginning, thanks to all the fuzzy fur on their face. It allows me to create a beautiful, rounded look that shows off the dog’s big, bright eyes.

I love the reaction I get from my human clients when they pick up their dog. Their pup no longer looks like a mop! Instead, they’ve become a bright and intelligent creature; begging for cookies with great big, brown eyes.

Kandi before groom Kandi after groom

You also completed the First Aid for Groomers Course. In your opinion, why is First Aid training essential for a professional groomer?

This is an excellent question. I think First Aid should actually be the first part of the course – and an absolute requirement!

Many dogs that I’ve worked with have underlying health issues that are not always apparent. Being able to identify odd behaviors as a prelude to something happening is key. A groomer must be able to identify risk factors in a dog and stop grooming immediately, so they can assess the situation and take action, if needed.

I realize that stress can trigger events. Therefore, I do whatever I can to keep a dog calm and comfortable. If I see stress levels rising, I take a break or do something else. Sometimes, switching gears is all that’s needed to reduce anxiety and allow the dog to regroup.

What’s your favorite dog breed that you love to groom?

The Westie is my favorite. I actually have 3 Westie clients and I love all of them! One of my clients never had her Westie cut to actually look like a Westie before she came to me.

She actually allowed me to use her Westie in one of my video assignments for QC Pet Studies. I followed the instructions offered in the instructional video and created the cutest dog ever. Now my client loves the look of her dog!

My tutor said that my Westie had a perfect Westie head and that I’d done a great job. That made my day!

Noodles after groom

Is there a particular technique or skill you’re currently working on mastering right now?

I firmly believe that there is always room for improvement in everything I do, that each dog is different. The thing I’m working on mastering at the moment is the ability to change my technique if a dog is becoming stressed out.

For example, nail trims for some dogs are no big deal. However, on other dogs, it can be a whole production. If they hate it, they might want to squirm away. You can spend 15 minutes on a stubborn dog, just trimming the nails.

So, changing the way I hold the foot might make a difference. Clipping them with a different type of trimmer might make a difference. Maybe using a grinder is the answer. Personally, I do not like using a grinder because I feel it takes too long. However, for some dogs, this might be what they need.

Do you have any advice for students of dog grooming classes who are struggling to find dogs to practice on? Where should they be looking? How can they assure the owners that they’re going to take care of the dog?

Go to your local animal shelter and sign up to be a volunteer. Walk some dogs and get to know a wide variety of dog personalities. Once you have built up your confidence in handling dogs, start looking for opportunities to groom them.

A particular breed might not be needed for an assignment. But if there’s a dog desperately in need of grooming, help him out. It’s still experience! Plus, you might learn something that is not included in any course curriculum.

Before you know it, the dog you need for your assignment will present himself. When that time comes, you’ll know exactly how to take care of him. Not only will you excel in your coursework – you’ll excel as a human being as well!

For Practicum Unit 2: Grooming a Natural Breed, you groomed a Sheltie to its breed standard, in which you focused on enhancing the dog’s natural appearance. Looking back on your work now, with your experienced eye, is there anything you would have done differently?

Looking back on my work with this Sheltie, I think I would have liked to have brushed her tail out more. I think there was an opportunity to make the tail look even prettier. That dog was incredibly sweet! I believe she would have allowed me to spend more time on her tail, making sure that it was tangle-free.

Before the Groom
After the Groom

Overall, how do you think QC Pet Studies’ Dog Grooming and First Aid for Groomers courses have prepared you to work in the professional field?

I don’t think I could be where I am today without QC Pet Studies. The Dog Grooming and First Aid courses are fantastic. I learned so much from Lisa Day and Paddy Gaffney. I often wish there was an additional QC course I could enroll in!

What are your career goals as a groomer for 2021 and beyond?

I’ve officially started my own business, Sparkling Dog Grooming. I’ve constructed an entire professional grooming studio in my basement and have started building a very nice client list. I’m looking to grow it more in 2021! I would also love for my granddaughter to join me in a few years, as my assistant. I’d love to teach her everything I know about dog grooming.

QC Pet Studies graduate April Costigan's business logo

Ready to begin your own journey? Enroll with QC Pet Studies and earn a double certification in less than a year!

The Dog Groomer Salary in 2021

dog groomer salary feature image

On a global scale, 2020 was arguably the worst year we’ve lived through in decades. But now that a new year has begun, there’s hope that the next twelve months will be more forgiving, more positive, and filled with more opportunities for growth. If one of your goals for 2021 is to start your dream job as a professional dog groomer, you’re likely excited but also wondering, “What sort of salary can I expect to make?”

Before We Begin…

It’s important that we make this very clear: the projected average salaries we’re going to discuss are in no way set in stone. If we learned nothing else last year, it’s that life can be extremely unpredictable. Unfortunately, we cannot know for certain whether these numbers will prove to hold up, be less, or even be more than predicted. Only time will tell!

Secondly, it’s important to remember is that a dog groomer’s salary is very fluid and based on a number of factors. Even two groomers living within the same town can make two vastly different incomes! In a profession such as this, there are a lot of things that YOU can do to directly impact your dog groomer salary, increase your earnings, and better your bottom line.

But we’ll talk more about that later!

Global Predictions for the Dog Groomer Salary in 2021

We should probably point out that your dog groomer salary over the course of 2021 will obviously be affected by the hours you work. Logically, part-time groomers will make less than full-time ones.

The following projections are based on recent data, the salaries of individuals living within that specific demographic, income made last year, and other influencing variables. With that in mind, these are the anticipated average hourly wages for dog groomers in 2021, based on country:

black pug with piggy bank

Keep in Mind…

The above projections aren’t a one-size-fits-all sort of deal. There are LOTS of dog groomers who will make more than this in 2021. This is because, as I mentioned above, there are a number of influencing elements that also need to be taken into consideration.

So, let’s look at a few of them, shall we?

3 Factors that Can Impact Your Dog Groomer Salary

1. Your Location

Where you live can play a direct role in how much you make. For instance, groomers living in a major city will likely have countless competitors. As such, the going rate will often be a bit higher. In this sort of case, a dog groomer could potentially wind up making a higher salary than a groomer living in the boonies.

That being said, there can also be perks to working within a small town. If your area needs groomers, but there aren’t many options to choose from, you can definitely profit by offering your services in a less competitive market. Since your clients will have fewer (to no) alternatives, you’ll not only have dibs on the client base – you might even be able to charge a little more for your services, since you’ll be considered a rare commodity!

At the end of the day, your location will always come with its own set of pros and cons. The key is how you use your situation to your advantage!

white dog getting haircut

2. Your Qualifications

If a client has to pick between a dog groomer who’s been properly trained and certified, versus someone who has not, they will ALWAYS choose the person with the stronger qualifications. After all, why shouldn’t they? They love their dog. It only makes sense that they’d want to make sure whoever looks after them will keep them safe and treat them right.

If the only experience on your resume is that you’ve groomed your own dog at home, that isn’t going to be enough. I guarantee that you will make a substantially smaller salary than a dog groomer with an impressive resume, stacked with reputable certifications.

Remember: a hobby is not the same as a career – and a career comes with the necessary training. Only then can you truly be great at what you do and provide your clientele with peace of mind that they’ve chosen the best of the best!

3. Your Services

Whether you work within an established salon or start your own business, the number of grooming services you can offer will impact the number of jobs you can take on – which ultimately means a higher dog groomer salary for you. Additionally, if you know that you have a special talent for certain services, don’t be afraid to go above and beyond to showcase those specific skills.

The best kind of dog groomer is one who is not only a Jack of all trades, but an actual master of them, too!

Note: With that in mind, know where to draw the line. Never offer a service that you know you’re weak in. For instance, if you know you’re not great at grooming Poodles, don’t accept bookings to groom Poodles. It’s better to be upfront and honest to a client than it is to accept their money and give them bad results.

corgi getting blog dried by dog groomer

3 Ways to Increase Your Dog Groomer Salary in 2021

1. Adapt to the Pandemic!

What if grooming salons have to close down, or the pandemic is severely limiting your bookings?

Take your business mobile!

These days, mobile dog grooming is a popular option for pet owners looking for a convenient way to have their dogs groomed, without having to physically travel to the groomer. As a mobile dog groomer, you’ll go to them!

Not only can this option allow you to continue operating and booking appointments fairly regularly – you’ll likely be able to charge more for your mobile services, too, since they’ll be considered a hotter commodity!

Want to learn about some of the pros and cons to being a mobile groomer? Keep reading here!

2. Strengthen Your Online Presence!

Most of us were already spending a lot of time online, even before the pandemic. But since COVID-19 began, the world is living online now more than ever. So, make sure you’re getting seen!

Work on your social media channels by regularly posting unique content that best reflects your brand, mission, business goals, and most importantly, who you are. Build an official website for your business, or polish the website you already have so everything is current and accurate. Go over your online portfolio and make sure the images representing your work are of the best quality.

The better your online presence is, the more exposure you can get for your business. This, in turn, can wind up attracting all sorts of new clients, which will positively impact your dog groomer salary.

3. Get Professionally Certified!

As I discussed earlier, you’re guaranteed to book more clients and increase your profits if you have reputable training and qualifications to your name. A proper education is always going to be a sound investment that will pay back its worth tenfold, for the rest of your career! Take your training one step further by adding a First Aid certification to your resume, too.

This way, you’ll truly be a dog grooming expert and your client will never have any doubts that their dog is truly in the right hands!

Pro Tip: Thinking of pursuing your professional training online, rather than in-person? Here are 5 reasons why online schooling is the way to go!

Here’s to 2021 and the promise of better things to come. With the right mindset, the right preparation, and the right strategies, you can pursue the career of your dreams this year and earn a great dog groomer salary to boot!

Ready to begin your exciting journey? Enroll today with QC Pet Studies today and get certified in less than a year!

QC Pet Studies’ Top 10 Blogs of 2020

QC Pet Studies corgi wearing glasses, sitting at table and looking at laptop

2020 has been a wild ride from start to finish. We’ve all experienced extreme highs and lows, learned how to adapt to the world’s new normal, and rediscovered the importance of human connection. For QC Pet Studies students and grads, 2020 was also a year devoted to pursuing a dream career in dog grooming, earning professional certifications, and launching new businesses!

We here at QC Pet Studies couldn’t be prouder of how hard our students and alumni have been working, and wish them nothing but the absolute best in the New Year.

With 2021 right around the corner, let’s take a moment now to look back and count down your top 10 favorite Sniffin’ Around blog articles over the last 12 months!

woman sitting on couch, looking at laptop, with dog next to her

Your 10 Favorite QC Pet Studies Blog Articles of 2020

Starting a business is one thing – but keeping it sustained and successful is an entirely different story! So, what measures should you take to elevate your dog grooming business so that it attracts even more clients, bookings, and exposure?

QC Pet Studies offers 5 easy options at your disposal… so don’t wait a second longer to find out what they are!

In our opinion, some of the best movies in cinematic history are ones with a dog in a leading role. (Other than I Am Legend. We’re still mad about that one scene.) So, what are some of the most popular breeds to hit the big screen? Even more importantly, what are the grooming requirements for these breeds?

You’ll have to keep reading to find out!

Do you want to become a professional dog groomer, but don’t know for sure just how long it’ll take you to complete your training? Here, we break down the typical process and average length of time it takes to become a dog groomer, based on whether you a) do an apprenticeship, b) attend in-person grooming classes, or c) earn your certification online (such as with QC Pet Studies).

Given the nature of your job, there are certain risks that are taken each time your client’s dog is placed into your care. Only by being professionally trained can you adequately prepare yourself to handle these hazards, in the event that something ever unexpectedly goes wrong.

Read on as we break down 5 of the most common dog hazards in the workplace, and how to successfully prevent them!

Part of being a great groomer is your ability to achieve high-quality results in an efficient amount of time. Improving your speed takes practice, but there are plenty of other tricks that can help you along the way! From knowing your tools to establishing a systematic routine – keep reading as we reveal 10 tips that will make you a faster groomer without sacrificing the quality of your work.

Not everyone wishes to own their own business, and that’s okay! For many groomers, the dream is to become employed within an existing salon. If this sounds like you, then you’re in luck because in this article, we break down 8 interview tips that are guaranteed to get you hired!

While a reputable grooming education from QC Pet Studies will teach you most of what you need to know, some things can only be learned through real-world experience. Whether it’s dealing with a dissatisfied customer or a business “best practice” that just won’t seem to work for you – here are 3 realities to being a dog groomer that your courses won’t teach you.

What’s interesting about this article is that it was written prior to the international outbreak of COVID-19. Therefore, it goes without saying that our original projections might not have exactly come to fruition for everyone. However, there are still many groomers all over the world who were able to make a good income – even amidst the pandemic.

How accurate were our projections, compared to what YOU made in 2020? Let us know in the comments below!

woman wearing face mask and high-fiving dog at home

Once grooming practices everywhere started getting the green light to re-open, the question on everyone’s mind was: How can I run my business safely? If you’re thinking of launching your own dog grooming business in 2021, this article is definitely for you.

Read on as we reveal 6 key strategies that will help you implement social distancing protocols, drastically reduce exposure to the virus, and increase your chances of staying in business during the pandemic!

Those who are serious about a professional career in dog grooming want to be as prepared as humanly possible. So, it comes as no surprise to us that this article was the most popular one of 2020!

While being a groomer is remarkably enjoyable, it’s also not just fun and games. Thanks to the equipment you’re working with, the different dogs you’ll encounter, and being on your feet all day, the job also comes with very serious health concerns.

If you dream of being a dog groomer, this is one of the best articles you can possibly read. This way, you can begin your new career knowing EXACTLY what to expect – and what you can do to prevent an occupational health hazard!

small dog licking water while being bathed by groomer

Everyone here at QC Pet Studies would like to thank each and every person who has taken the time to read Sniffin’ Around’s blog articles this past year. We hope they have been informative, insightful, and fun! Stay tuned for even more awesome content to come in 2021!

Kick off the New Year by pursuing the career you’ve always wanted! Enroll in QC’s Dog Grooming Course today!

Student Feature: Camille Torkornoo

QC Pet Studies student, Camille Torkornoo and her 2 poodles

Name: Camille Torkornoo

Location: Eugene, Oregon

QC Pet Studies Courses you’re taking:

Your website: https://www.mountzionkennels.com/

Instagram: https://www.instagram.com/mountzionpoodles/

Facebook: https://www.facebook.com/mountzionkennels

Tell us a little bit about yourself!

My name is Camille Torkornoo and I am 18 years old. I have a passion for animals – especially dogs. I own 3 standard poodles, two of which I show in UKC conformation, and use to practice my grooming on.

When did you know that grooming would become more than just a hobby for you?

I’ve always enjoyed grooming my own dogs. But I had never thought about making a career of it until after I decided I didn’t want to go to college or get a degree. I had been praying a lot about what I should do next in my life, and I realized that I could learn to groom dogs professionally.

I contacted multiple grooming shops (both local and commercial, like Petco), but I was only 17 at the time. They all required employees to be at least 18. That’s when I found out about QC Pet Studies and their Dog Grooming Course!

Although you groom all types of breeds, you specialize in Poodles. What is it about Poodles that you love so much?

My dad, actually! He fell in love with the breed before I did. When my family decided to get a poodle for me, I instantly fell in love with the breed, too. I love how intelligent they are. They have awesome personalities and a gentle nature.

They’re such great family dogs. I have 7 younger siblings, and would love to have lots of kids of my own in the future. My poodles have been such great dogs around all the kids. Not having hair stuck on all of the furniture is a huge plus, too!

You’re also a reputable Poodle breeder, but have gone on record stating that you do not support the breeding of “doodles”. For those who may not know the problematic history behind this popular designer dog, tell us a bit about why you do not breed doodles.

I have a love for all dogs, but I don’t support the breeding of “doodles” or other “designer” mixes. There are a few reasons for this. For starters, all purebred dogs have been bred for a specific purpose. They’ve been bred to a standard which has made them who they are for centuries. There is a breed of dog for every purpose, and breeders of these dogs have worked hard to preserve their breed and its heritage.

Standard poodles have been around for thousands of years, and have done every job imaginable. They were bred to retrieve waterfowl, and have been used over time in the circus and the military, as guide dogs and service dogs, and much more. They’ve even been used as sled dogs in the Iditarod!

Now, onto doodles. The main reason why people want doodles is because of their “non-shedding” coat. But there are many purebred dogs that have this desirable trait. Some people say they don’t like the poodle haircut, but don’t realize that you can cut a poodle to look like anything. If you don’t like the clean face, you can simply leave it furry.

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Freshly groomed!

A post shared by Camille Torkornoo (@mountzionpoodles) on

Another main reason I don’t support doodle breeding is because reputable breeders have been working hard to eliminate and prevent breed-specific diseases and health issues. When you cross two or more breeds together, this increases the number of possible hereditary diseases and health issues that dog can come across in its life.

For example, let’s say that breed #1 is affected by health issues A, B, and C. Breed #2 is affected by health issues C, D, E, and F. The result is that the mixed dog that results from these two breeds will be affected by health issues A, B, C, D, E, and F.

By mixing multiple breeds, you’re increasing the number of diseases and health conditions the dog may be affected by and will need testing for in the future.

I could go over these reasons in more depth, but I think these points alone get my point across. Poodles and other purebred dogs already exist with the desirable traits. Reputable breeders are working hard to preserve and better the breed, and I would rather  be a part of and support that. I encourage others to do the same!

Your Poodle, Moriah, has won a number of awards. Tell us a bit about her and your accomplishments together!

Moriah is my 2-year-old standard poodle. So far we’ve earned her Trick Dog Novice title and International Canine Ninja title. We’re currently working on her UKC Championship, and training to compete in agility and hunting retriever trials!

As part of your grooming services, do you offer competition grooming for your clients’ dogs? If not, is this a service you’d like to offer clients in the future?

As of now, I only offer pet grooming for my clients’ dogs. I actually haven’t thought much about offering competition grooming, but I might consider it in the future!

Why did you decide to pursue your professional dog grooming training online, rather than in-person?

The main reason I decided to pursue professional dog grooming training through an online course, rather than in-person, was because I was still under 18 when I finished high school. I wasn’t old enough to enroll in an in-person grooming program, and I didn’t want to wait a whole year to start!

Ultimately, why did you choose to enroll with QC Pet Studies? What made QC stand out from other online grooming school?

QC Pet Studies was the first online grooming school I came across. To be honest, I had never heard of an online grooming school before that! As I researched the school, I liked it even more.

QC Pet Studies has a great rating with the Better Business Bureau, and was very affordable! I also love how they have a Student Forum, and how their support system and teacher interactions are more personal – just like any other online college course.

You’re currently on your third Unit of QC Pet Studies’ Dog Grooming Course. What’s the #1 best lesson you’ve learned so far?

So far, the #1 best lesson I’ve learned has to be the groomer’s safety unit. I think that handling dogs’ safely is the most important part of working with animals. That unit was very helpful, and I learned a lot from it!

You’re also enrolled in QC Pet Studies’ First Aid for Groomers Course. In your opinion, why should all professional groomers have First Aid training?

I think that it would be a wise decision for all groomers to have first aid training because it’s part of animal safety and good knowledge to have.

What has been the hardest grooming technique you’ve encountered in your career so far? Is there a particular technique or skill you’re learning to master right now?

Probably the scissor technique. Learning how to properly use different kinds of scissors in different ways, for different coat types, is what I’m currently working on mastering.

What advice would you give an aspiring groomer who wants to work with Poodles, but has never handled this breed before?

Use friends’ dogs, if they have poodles. Alternately, you can also contact local poodle breeders and ask if you can practice on their dogs!

How do you think QC Pet Studies’ Dog Grooming Course is preparing you for an even more successful career in the field? (I.e. is the tutor feedback useful? Are you learning new things that you didn’t know before? Etc.)

The tutors have given me great feedback, and the units pretty much cover everything I need to know and learn about grooming. The only part I need to do on my own is practice, and apply what I’ve learned on real dogs.

What’s on the horizon for you and your grooming business in 2021?

I’m hoping to finish my courses in 2021, and start advertising and taking on more clients. My long-term hopes and goals are to get a job at a grooming shop, so I can gain more hand’s on experience, and then eventually set up my own grooming business from home.

Enroll with QC Pet Studies today, and we’ll give you our First Aid for Groomers Course FREE when you enroll in your Dog Grooming Course!

El Paso Requires Dog Groomer Certification as of January 1st

For dog lovers such as ourselves, thinking of the worst-case scenario can be a difficult thing to do. But all the same, it needs to be done. There are countless groomers out there who have never gotten professionally trained or earned their dog groomer certification. While most of the time, this doesn’t have catastrophic consequences – it also sometimes does.

This should be common sense. As a dog groomer, you’re working with potentially dangerous tools. Your client is quite literally putting their pet’s safety into your hands. Without a proper dog groomer certification – and the level of training that comes with it – mistakes can all too easily be made. When the wrong mistake is made, a trip to the groomer can quickly become fatal.

Such was the case this past August, when an ill-equipped dog groomer in El Paso, Texas, caused a 16-week-old Shi Poo puppy named Luccas to lose his life.

What Caused This Deadly Incident?

Leobardo Nava was a dog groomer for Happy Paws Dog Grooming. He also didn’t have a dog groomer certification or any specialized training. While handling his client’s puppy (known as Luccas), Nava allegedly grabbed Luccas by the neck in an aggressive manner. Afterwards, Luccas demonstrated signs of pain when he tried to walk. He was unable to eat or drink anything upon returning home. The poor pup died not long after.

Upon investigation, it was determined by police officials that Luccas’ lungs were “full of blood” and that he’d died of a “pulmonary edema, caused by the stress of the accident”.

The Aftermath

Nava was swiftly arrested and charged with one count of Cruelty to Animals under Texas law. Happy Paws Dog Grooming of El Paso – who had suspiciously demanded that Luccas’ owners pay for their appointment in cash, and ‘couldn’t print [them] a receipt’ – has since closed their doors and taken down their Facebook page.

The real aftermath, however, is the change in legislation that El Paso is now putting into place. Prior to this incident, people were not required to obtain special training or obtain a dog groomer certification in order to get licensed. However, this will no longer be the case come 2021.

Starting January 1st, anyone in El Paso who wishes to be a dog groomer will be required to get reputable training. It will also become mandatory to obtain a dog groomer certification in order to become licensed and work professionally. Furthermore, this new legislation will require grooming shop owners to conduct thorough background checks on any potential hires.

Council also voted to “expand restrictions on the use of dog restraints” and implement a certain set of standards regarding animal care within grooming businesses.

We, for one, think it’s about time.

Why A Dog Groomer Certification Should Be Mandatory

In a perfect world, ALL aspiring groomers would need to obtain a reputable dog groomer certification before entering the industry. Calling yourself a dog groomer doesn’t automatically make you one. This is a profession that relies heavily on subject-matter expertise. It requires knowledge that can only be obtained through proper training and education.

Think of it this way: you wouldn’t hand a self-proclaimed ‘Doctor’ a scalpel if you knew they’d never been to medical school, would you?

(We seriously hope the answer to this is “no”.)

As a groomer, your job involves dealing with another living, breathing life. It cannot be stressed enough that only those who know exactly what they’re doing should be allowed to have this level of responsibility. Otherwise, disaster can occur at any second, regardless of how prepared you think you are.

It’s probably safe to assume that you want to be a dog groomer because you love dogs. If so, then you owe it to them to be as prepared as possible!

10 Reasons You Should Earn Your Dog Groomer Certification Through QC Pet Studies

It’s difficult to narrow down all the reasons why you should pursue your professional training through QC, but we’ll do our best! Here are 10 of the best perks you’ll find when you enroll in our Dog Grooming Course:

  1. The program is 100% self-paced and you get a full 2 years to complete your course!
  2. Your classes are online, so you can train from anywhere in the world!
  3. As part of your course, you’ll be provided with your very own set of professional grooming tools!
  4. When you enroll in this course, we’ll give you our First Aid for Groomers Course – absolutely FREE!
  5. Complete hands-on assignments that will give you ample field practice!
  6. Learn everything there is to know about dog behavior, grooming techniques, breed requirements, products and tools, and so much more!
  7. Receive extensive business training so you can launch your very own company after graduating!
  8. Receive an International Dog Grooming Professional (IDGP) certification plus a First Aid for Groomers certificate upon completion of your courses!
  9. QC’s tutors are Certified Master Groomers with decades of experience in the industry!
  10. You’ll be training at a school that has been pioneering the e-learning experience since 1984 and holds an A+ ranking from the Better Business Bureau!

Do YOU agree that all groomers should need to have a dog groomer certification in order to legally work? Tell us why or why not in the comments below!

This Black Friday, get $200 OFF your tuition when you enroll in QC’s leading online Dog Grooming Course!

Investing Your Dog Groomer Salary: 3 Do’s and Don’ts

dog groomer working in salon and increasing dog groomer salary

Look, we get it: when starting your very own grooming business, you’re going to understandably excited. You’ll want to do everything possible to get your career off the ground, build a solid reputation, and make a profit. This is a great mindset to have! But there’s another consideration that’s just as important to factor into the overall equation: how to invest your dog groomer salary properly.

After all, earning revenue isn’t enough to sustain a business in and of itself. There are overhead costs and plenty of other expenses you’ll also need to take into consideration. For as much as you need to make money, you’ll also need to put money back into your business.

Knowing what you should be spending your salary on can be a bit overwhelming for first-time entrepreneurs. But don’t worry, we’ve got this handy list of Do’s and Don’ts to steer you towards the right path!

dog groomer increasing salary by working on client's dog

Tips for Investing Your Dog Groomer Salary

DO: Set Business Goals

From a business standpoint, it’s never a good idea to go into anything blindly. The more prepared you are, the better. So, determine where your business is currently at and then create goals for where you want it to be.

For instance, do you want to acquire a long list of devoted clients? Do want to operate your business out of a physical salon, out of your home, or at the client’s place of residence? What sort of marketing strategies do you want to explore in order to get your name out there?

These are all critical things to figure out! The goals you set for your business heavily impact where parts of your dog groomer salary will need to be invested.

DON’T: Neglect the Value of Proper Training

Your job quite literally revolves around having another living being in your care. It doesn’t make sense to enter this sort of profession without first ensuring that you know what you’re doing. Dog groomers who jump into their careers without a proper foundation can be known to produce poor results, mishandle their clients’ dogs, or even cause fatalities.

If you’ve already started your business and lack any sort of certification, we STRONGLY urge you to consider taking a dog grooming course.

dog groomer increasing salary by blow drying client's dog

Professional training allows you to become a true industry expert. You’ll not only learn how to groom a dog successfully; you’ll also become learned in dog behavior, afflictions, skin conditions, various different breeds and their unique grooming requirements, and First Aid training.

Not only that, but the right school will arm you with a reputable certification that you can proudly show off on your resume! By investing your dog groomer salary into a professional course, you’re investing into a better future for your business.

DO: Create an Emergency Fund

Unexpected situations happen. The last thing you want is to be unprepared for them. For instance, what if a major piece of equipment suddenly kicks the bucket? What if you or a family member have a medical emergency that requires you to take time off work?

You don’t want a time of crisis to drain you of all of your profits. This is why it’s crucial to use some of your dog groomer salary to create an emergency savings for your business. This way, you have a cushion to fall back on, in the event that you ever need it.

DON’T: Skimp on Your Equipment

In the beginning, you’re going to need to invest a decent amount of money into your grooming tools. This just comes with the territory of being a professional dog groomer. With that in mind, it’s never a good idea to cut corners when it comes to your equipment.

Because the thing is, you’ll get exactly what you pay for. While you don’t need to go broke in order to stock your dog grooming kit, you also should research into each product and ensure you only buy reliable equipment. Otherwise, sure, you’ll spend less money initially – but when that tool breaks on you (and trust me, it will), you’ll be back to square one and needing to shell out more money in order to replace it.

By investing in sturdy, high-quality tools, you’re investing your dog groomer salary the right way. They’ll be with you for the long haul and keep their value for quite a long time. Not to mention, they’ll allow YOU to do your job to the best of your ability – which should be one of your top priorities.

DO: Hire Employees When the Time is Right

If your business is booming, this is obviously great! But if you’re booking more clients than one person can handle on their own, the overall quality of your work might start to suffer. Once you hit the point where you feel you could benefit from a little help, it might be time to consider expanding your team and hiring some staff!

Yes, you will need to invest some of your dog groomer salary into this venture. After all, anyone you hire will need to be paid for their work. Other factors you’ll have to take into consideration and add to your business’s budget will include:

  • Payroll taxes;
  • The cost of training;
  • Increased utility fees in your place of business;
  • Adding more equipment to your business;
  • The cost of benefits (if you choose to offer them);
  • Insurance;
  • And more!

That being said, it’s still a worthwhile investment. In the long run, more employees mean more clients your business is able to service. With time, you’ll wind up making all that money back in the form of profits.

small dog and puppy sniffing each other's faces

DON’T: Rely Solely on Word-of-Mouth Marketing

No, we’re not saying that word-of-mouth has been rendered an obsolete marketing strategy. It still brings value to the table. But these days, the optimal way to advertise your business is by doing is online.

If your business is just starting out, or your salon isn’t located in a highly visible space, then online advertising can quickly become your best friend! By investing some of your dog groomer salary into your digital marketing strategies, you can drastically increase your chances of clients finding you and seeking out your services.

So, create a business page on Facebook and spend a little money boosting certain posts, ads, or promotional offers. Another smart idea would be to invest in Google AdWords. That way, your name pops up when dog owners perform a Google Search for grooming businesses in their area.

So long as your endeavors results in newly acquired clients and/or leads, consider it money well spent!

Note: Just make sure to keep an eye on your SEO analytics so you can adjust your spending accordingly. This data is key to knowing whether the amount of money you’re putting into advertising is too much, not enough, or just right. That way, you won’t risk over or underspending.

Can you think of other ways you should (or shouldn’t) invest your dog groomer salary? Let us know in the comments below!

Start your career with a DOUBLE certification! Enroll in QC Pet Studies’ online Dog Grooming Course and get our First Aid for Groomers Course absolutely FREE!

Mobile Dog Grooming Career: Pros and Cons

woman's dog grooming career - driving in van with black lab in passenger seat

Congratulations! You’ve worked hard to complete your dog grooming training and earn your professional certification. Now you’re ready to break into the industry, start your dog grooming career, and launch your very own business. At this point, the most important question becomes: what type of business do you want to run?

Mobile grooming has gained more and more popularity over the years, and with good reason. This growing sector of the industry could be the right path for you! Of course, you’ll need to do your research before making any decisions.

Let’s break down what a mobile groomer does, and then delve into some of the common pros and cons related to this profession.

What is Mobile Dog Grooming?

In a nutshell, mobile dog grooming is when you – the groomer – physically travel to the clients’ homes for their appointments. You might invest in a van or truck big enough to house and transport your mini salon. Another popular option is to bring your grooming equipment into the client’s home, where you can groom the dog in its own environment.

The Pros and Cons of a Mobile Dog Grooming Career

In order to decide if a career in mobile dog grooming is right for you, you’ll need to carefully consider all of the factors that influence this profession. Here are some of the most common pros and cons that you’ll come across as a mobile groomer…

Pro: It’s the most convenient option for your clients!

For starters, mobile services present a major perk for clients! They won’t even need to leave their homes in order to reap the benefits of your services. This is definitely something that can set you apart from other competitors in your area.

Mobile grooming can be convenient for you, too! Not to mention, the fact that you’ll need to work with less equipment will teach you to become craftier in your approach to grooming.

Con: You’ll need to work long hours.

As a mobile groomer, you’ll usually be flying solo. You only have two hands (we assume), and that means you can only work on one dog at a time. If you want your dog grooming career and business to make a serious profit, you’ll need to work extended hours on a regular basis. This way, you can fit more appointments into your daily schedule.

If this isn’t an appealing or realistic option for you, mobile dog grooming might not be the best career choice.

Pro: It’s remarkably cost-effective!

When you work in a salon, part of your paycheck will go towards covering the overhead costs associated with running that establishment. Similarly, when you operate your own business out of a physical location, you’ll encounter all sorts of additional expenses that you’ll need to budget for and pay out of your profits. But a mobile dog grooming career doesn’t work the same way!

Yes, the initial start-up cost will likely be high for a mobile business. After all, you’ll need to have a reliable vehicle, set up your mobile grooming station and invest in your tools and products. But once those costs are out of the way, maintaining your mobile grooming business will be a LOT less expensive than operating a physical salon.

You’ll have a smaller workplace to manage and you’ll need less equipment, so your business overheads will be much more cost-friendly.

Con: You may need to turn down certain clients.

Money can quickly become tight for a mobile groomer if you continuously take on jobs that don’t actually turn a profit for you. At times, you may be required to pick and choose the appointments you book. This could mean turning down potential clients to accommodate others who are willing to pay more.

For example, full-service grooms have higher rates than individual services because they require more work on your part.  As such, these kinds of appointments would be more favorable for your business than substantially cheaper, a la carte requests.

Pro: You’ll have a much LARGER clientele in general!

Think about it. You’ll increase your chances of booking more clients by offering to come directly to them and your mobile flexibility allows you to travel to clients in other towns and cities. This is a unique perk that you simply can’t offer if you work in a physical salon!

Whether you live in a small town, or simply want to give yourself that extra edge in a larger, competitive city, mobile dog grooming is definitely going to allow you to reach out to more clients.

Con: Travel, maintenance, and expansion considerations

Although a career in mobile dog grooming is cost-effective compared to running a brick-and-mortar salon, you’ll still need to take several expenses into consideration. For instance, you’ll need to budget for expenses related to traveling, such as vehicle maintenance, gas, meals, etc.

relaxed border collie lying next to owner in van

Similarly, you would need to spend more money if you ever decided to grow your business. After all, you can only fit so many people in your vehicle. If you want to expand and eventually hire a team, you’ll need to buy more vehicles. Then you’ll also need to factor in the travel and maintenance costs associated with those vehicles.

Pro: You’ll get to work with happier, less-stressed dogs!

Some dogs are perfectly happy to visit the salon, but others can get extremely anxious and stressed. By grooming them in (or near) their own homes, they’ll likely be much more relaxed and receptive to your efforts. Working with a happy dog will make your job much more enjoyable in general, and it will also help the groom to go by with far fewer hiccups. This is always a major plus!

So… IS a Mobile Dog Grooming Career Right for You?

As the saying goes, “The grass is always greener where you water it”. Whether you are a mobile groomer, operate out of your own salon, or are employed within a salon, you’ll run into ups and downs in any job. That’s just life!

jack russel terrier puppy looking up at camera from outside of van

Ultimately, a big part of your success will depend on how you choose to approach your dog grooming career. While mobile grooming may come with its own unique set of challenges, it also offers extremely rewarding benefits.

So long as you go into this career path with as much preparation and training as possible, and you maintain a focused work ethic, you’re going to do just fine!

Haven’t gotten professional training yet? QC Pet Studies can help you earn your certification and launch your dog grooming career in as little as 9-12 months! Click here to learn more!

How to Become a Dog Groomer in a Small Town

QC Pet Studies - Become a Dog Groomer in a Small Town Blog- Featured Image

We’re going to bust a myth for you: it’s totally possible to become a dog groomer and work professionally – even if you live in a small town. Despite what the stereotypes may tell you, you don’t have to move to a big city in order to pursue your dreams.

Once you’ve taken the time to get proper dog grooming training and have earned your professional certification, you’ll be ready to enter the industry. But where exactly do you start?

Well, if your area has a local grooming salon, you can always try to get a job as an in-house groomer. But what if this isn’t an option or if you don’t want to work for someone else? Then freelance and/or mobile grooming are the best options at your disposal. By starting up your own business, you’ll be able to call the shots. Much of the success you can achieve will be dependent on the efforts you’re willing to put in!

You’ll be able to work on a client-to-client basis. Although it doesn’t sound like steady work, it absolutely can be! Once you establish yourself with a list of loyal customers, you’ll become a thriving dog groomer in no time!

Here’s how to become a successful dog groomer in a small town!

QC Pet Studies - Become a Dog Groomer in a Small Town Blog- Groomer

Know Your Market

Knowing your market means considering a number of factors. Ask yourself these questions before diving into a career in dog grooming…

  • Who is your target client? Consider the demographics of your town. Would you be working with older citizens? Younger adults? These are things you need to know!
  • What types of grooming services would you like to offer? The more areas you can properly cover, the better. After all, clients will be more likely to book with you if they can have more services tended to by a single business.
  • How much competition is there in your town? Are there a number of local groomers and/or salons around you? Then you’ll need to work even harder to make yourself stand out! Research into your local competition. Find out the sort of services they provide, what their rates are, the kind of reviews they’ve gotten, and what makes them successful (or not-so-successful). This is all valuable information to help you get the edge in your own business!
  • Is there a demand for dog groomers? This is perhaps the most important consideration. There aren’t going to be any clients for you to work with if there isn’t a demand! Some small-town dog groomers consider opening up their business radius to other surrounding towns. If there’s limited demand in your immediate area, find other small towns where there is a demand for dog grooming services! (hint: this is where a mobile grooming business can make the big bucks!)
QC Pet Studies - Become a Dog Groomer in a Small Town Blog- Clippers

Know Your Competition

As I just mentioned, it’s critical that you understand what the competition is like, in order to thrive in your local industry. Here are some points to consider…

  • Determine how much experience they have. Who are the other established dog groomers in your town, and how long have they been around? Are they properly certified? Do they have experience with different breeds?
  • Look into the services they offer. Dig through online reviews of the best dog groomers in your area. Learn about all the standard and specialized services they offer, along with any packages they provide for their clients. How are they pricing their services?
  • How can YOU set yourself apart and stand out? Maybe, in addition to your primary training, you also have lots of experience grooming poodles, large breed dogs, or have extensive First Aid training. Offering clients what your competition can’t or (simply doesn’t) offer is guaranteed to set you apart and attract the attention of potential clients!
QC Pet Studies - Become a Dog Groomer in a Small Town Blog- Research Competition

Know What You Can Offer (and Start Offering)

Now that you understand your potential clientele and know what you can offer, start booking these new services! Here’s where to focus to get your dog groomer business up and running (and then keep it that way):

Marketing

Marketing is the best way to get your name out there! Even in a small town, marketing is still critical to your career as a professional dog groomer running their own business. It doesn’t have to be pricey! There are plenty of cheap (and even free) marketing tools that’ll serve you well, once you get familiar with them.

A quick and easy marketing technique is to build your social media presence! Having a website and/or online portfolio for your dog groomer business is a no-brainer. But social media is a great way to get people on your website and communicate with clients. Start an Instagram account, a professional Facebook page, and maybe even a LinkedIn profile. Most social media networks have built-in analytic tools to help you track data (like finding out who is interested in your work, for example).

QC Pet Studies - Become a Dog Groomer in a Small Town Blog- Marketing

Connections

Use those connections to build your network and obtain clients! This includes anyone from friends and family, to salon professionals, to happy customers, to other industry experts you can forge a professional relationship with, etc. A key part of becoming a dog groomer in a small town will be earning loyal clients. When you don’t have a large and loyal following right at the start, you’ll want to keep clients coming back.

Consider offering referral discounts. When a client refers someone to you, they’ll get a percentage off their dog’s next grooming appointment. You can also experiment with promotions and sales to draw in new clients. Just be sure not to give discounts forever. Know your worth!

Starting a career as a dog groomer in any town or city can be daunting. But with professional training and some helpful tips like the ones above, you’ll be set for success!

Your Dog Grooming Training: 3 Common Client Complaints (and How to Handle Them)

dog groomer training on a black poodle

Throughout your dog grooming career, you’ll have the pleasure of working with all sorts of amazing clients. Unfortunately, you’ll also come across a few who aren’t completely satisfied with the job you’ve done. That’s just the way it goes in this kind of industry! Luckily, your dog grooming training has prepared you for this.

While some negative feedback may be indicative of further improvements you can make as a groomer, other negative feedback will come from a place of ignorance. This isn’t to say that the client themselves is ignorant. More that, they simply might not understand why you did something the way you did, due to a lack of grooming or general business knowledge.

This is understandable. After all, they came to you because you’re the expert. The thing is, in these kinds of situations, there’s a right way and a (very) wrong way to handle your client’s displeasure. Let’s take a look at 3 common complaints a client may voice to you on the job, and the best way to respond to each one.

dog groomer training by working with small breed dog

“You didn’t cut his nails short enough!”

If you chose not to get proper dog grooming training, then yeah, this could be an error on your part. But chances are, you’ve paid your dues and put in the time and effort to earn a professional certification. So, it’s likelier that you chose that length for a very particular reason: to avoid cutting the quick.

You’ll encounter a lot of clients who have never even heard of the quick, much less understand what it is. In this scenario, it may just be a matter of helping them better understand why you cut their dog’s nails the way you did.

How Not to React

“I’m sorry – are YOU the professional groomer? Look lady, if I knew you were going to question every little thing I did, I wouldn’t have bothered booking with you. Why don’t you just cut the dog’s nails yourself next time?”

How to React

“While I’d love to be able to do that for you, if we go any shorter, I’ll likely cut the quick in your dog’s nail. The quick is a small nerve and blood vessel located at the core of the nail bed. I have to be very careful not to nick it, or it can cause your dog a fair bit of pain and start bleeding.  I know the nails might look a bit longer than you were expecting, but I can assure you that they’re at the right length for this breed.”

“She bit you? But she NEVER bites!”

Just because a dog shows aggression, it doesn’t mean they’re automatically a ‘bad dog’. But your client might get a little defensive if that’s what they think is being insinuated. Now, whether you choose to groom the dog again in the future is entirely your call. For your own safety, as well as the safety of the dog, you’re totally allowed to decline an aggressive dog if you worry it will be a repeated problem.

However, you also don’t want your client to get the wrong impression or be misinformed. In the event that their dog’s display of hostility is not a one-time offence, the client needs to understand the potential reasons behind her dog’s behavior. This way, measures can be taken going forward to prevent it from happening again.

How Not to React

“Oh, she didn’t bite me, huh? Want to take a look at my hand and tell that to the big chunk she took out of me? If that’s how you’ve raised her to be around people, then clearly, you’re the problem. You and your mutt can get lost and never come back!”

How to React

“The truth is, even the gentlest dog can become aggressive if they’re scared or anxious. It’s called ‘fear aggression’, and it’s quite common in dogs of all ages. She might have been startled by something I did, or maybe she had a negative response to her new, unknown environment.

Hopefully, the more exposure she gets to being groomed, the more comfortable she’ll be during the process. Should she get scared and try to bite again, one possible option would be for her to wear a muzzle during her appointments.

Either way, I think it would be a wonderful idea if you were in the room with her during her next assessment. That way, you can best determine whether in-salon grooms are the right fit for her.”

 “I thought I told you to shave him down. I don’t want to have to deal with all that hair!”

As you learned from your dog grooming training, single-coated breeds can be shaved once in a while, but they should not be shaved completely. In fact, if your client wants to rid their single-coated pooch of their hair, it’s best to clip that hair instead. This way, you can take it to a short length, while still leaving enough to keep the dog safe and healthy.

Double-coated dogs, on the other hand, should never be shaved. Period. Doing so even one single time can cause irreparable damage to the integrity of the dog’s coat. Not to mention, it can also lead to afflictions such as:

  • Alopecia in the hair follicles
  • Overheating, sunburn, and even skin cancer (as a result of unprotected sun exposure)

How Not to React

“You have no clue what you’re talking about. This is ridiculous! Everyone knows you shouldn’t shave down a dog, especially one with a double-coat! If you want to lecture me on how to cut your dog’s hair, then maybe you should take a class or two first. I’m pretty sure I’m the professional here.”

How to React

“I definitely understand how annoying dog hair can be to clean up and maintain, but unfortunately, this is as short as I can go without putting your dog’s health at risk. Dogs need their coats. Their hair is actually their greatest natural defense mechanism against the external environment. Their coat protects them from the weather, while also protecting their skin.

If your dog were to be shaved down, his coat would likely never grow back to the same way again. His skin may also be at risk of serious, harmful damage as well. At this length, the hair will be easier to maintain, and your dog will be happy and healthy.”

We’re willing to bet that one major thing you learned from your dog grooming training is the importance of remaining respectful towards your client. Part of being an industry expert is recognizing when a client’s complaint may be stemming from a lack of knowledge about your craft. As the groomer, you can use this as a positive opportunity to teach them more about their dog’s health, body, and overall safety.

No matter what, never respond rudely. No complaint is worth damaging your business’s reputation. Always maintain your composure, be professional, and treat the customer courteously. Even if they refuse to listen to what you have to say, you’ll know you did everything you could to make their experience a positive one.

First Aid training is critical for any professional groomer. Start your dog grooming training today by enrolling in QC Pet Studies’ leading online Dog Grooming Course – and we’ll give you our First Aid for Groomers Course absolutely FREE!